Eligibility Staffing

On-Site Representatives

Our on-site patient representatives perform vital functions at your facilities, including screening referred patients bedside for program eligibility. On-site representatives complete screening log sheets tracking all accounts referred, including those discharged prior to referral for complete accountability of self-pay accounts listing. Our representatives work with your clinical team to obtain required medical forms and documentation. Accounts are coded in your system with the Medicaid financial class and Hospital Referral Services responsibility code. Accounts are notated with updates on a regular basis to communicate the status of the determination process.

 

Off-Site Representatives

Our seasoned patient representatives have extensive and up-to-date knowledge of Medicaid, Social Security, and other governmental programs. Our representatives assist patients with the application process and gather all necessary documentation from government agencies such as Social Security, as well as doctors' offices, employers, and banks. Patient representatives have access to vast company resources to locate patients with disconnected phone numbers and bad addresses.

 

Field Representatives

Our field representatives complete home visits to assist patients with applications and to gather required documentation for patients who are uncooperative or need additional support and assistance. Field representatives also attend patient appointments and hearings at Ohio Department of Job and Family Services and the Social Security Administration.